The 2011 Snowco New Zealand Ski Area Service Awards


Awarded for excellence in service and safety offered to snow-users in New Zealand

The ski area deemed by you, the snow-users, to have given the best service to their visitors during 2011 was

SASA Trophy
2011 Department Winners

  • Best Overall Staff Service,
  • Best Road & Carpark Management,
  • Best Lifts Supervision,
  • Best Terrain & Grooming,
  • Best Kept Toilets,
  • Best Cafe Satisfaction.
  • Best Rental Dept. Service.
  • Best Ticket Dept. Service.
Mt Hutt
  • Best Snowsports School.

The voting consists of 33 questions contained in an online survey hosted on www.snow.co.nz. It questions the voter about service that they received in the following departments of the ski areas operation;

  1. Before you leave. Availability of relevant information.
  2. The mountain road. Signage, road surface, car parking.
  3. First Contact. Staff service.
  4. Base Area Information. Visible.
  5. Tickets. Visible information, easy to understand, queue set-out, staff service.
  6. Ski and Snowboard Rental. Queue set-out, staff service.
  7. Lifts. Queue set-out, staff supervision, surface lift load and unload condition, signage, grooming.
  8. Toilets. Easy to find, clean, functioning.
  9. Food & Beverage. Premises, food preparation, understandable menus, staff service, value for money.
  10. Ski & Snowboard School. Staff services, class number ratios, safety fun & learning.
  11. Overall Snow Experience.

The results were;

2011 Snowco New Zealand Ski Area Service Award Results
Ranking Ski Area Score out of 5 Score Compared to 2010
1 Ohau 4.7992
2 Cardrona 4.5335
3 Coronet Peak 4.3753
4 Turoa 4.3723
5 Treble Cone 4.3374
6 Whakapapa 4.0738

Snowco would again like to thank everyone that voted, we appreciate the time that you spent filling out the questionnaire.

Previous winners were;
2010 - Ohau Snowfields
2009 - Ohau Snowfields
2008 - Ohau Snowfields
2007 - Whakapapa
2006 - Treble Cone
2005 - Treble Cone
2004 - Ohau Snowfields
2003 - Coronet Peak
2002 - Treble Cone
2001 - Cardrona
2000 - Treble Cone