Awarded for excellence in service and safety offered to snow-users in New Zealand. (Est. 2000)

Your vote will determine the People's Choice 2012 SNOWCO SKI AREA SERVICE AWARD and, the People's Choice 2012 SNOWCO SMALL SKI AREA SERVICE AWARD.

The voting form consists of 33 multi choice question covering ten different aspects of ski area information and operations. It should take about 5 minutes to complete.

Answer as many or as few questions as you would like. Only one vote per ski area will be counted. The competition is not open to Ski Areas' Staff, Directors or their families. You need to complete required fields marked with * and the Ski Area Service Questionnaire for your vote to be counted.

Personal Information
First Name *    
Surname *
Town of Residence *
Country *
E-mail Address *

Your email address will only be used to inform you of the winner and invite you to vote next season.

 

SKI AREA SERVICE AWARD QUESTIONNAIRE

We are looking for your impression of the service offered by the ski area that you visited. Please do not judge the ski area on the weather, amount of snow or, amount of facilities offered.

Please note that we have used colloquial language in this survey. The basic rule of thumb is that you click on the left hand box if you felt the service you received was excellent ranging to the right hand box if you had a bad experience. If you did not use a service at the ski area please leave those questions blank and skip to the next section.

 

Ski area visited *    YOU MUST CHOOSE ONE!!

Date visiting ski area *
(Please insert the first day of your trip)

 Date     Month   2012
BEFORE LEAVING

QUESTION 1


How easy was it to find pricing and other information about the ski area that you visited?

QUESTION 2


Where did you find the information you used to plan your ski trip? Please give the primary source only.

Ski Area Brochure

Snow.co.nz

Ski Area Website

Other website

Regional Snow Show

Travel Agent

Information Centre
   

Other

 

WHILE TRAVELING TO THE MOUNTAIN

If you use public transport, carpooled or hitched please skip to the next section.


QUESTION 3

How clear were the direction signs?

Very Easy

Moderately Easy

I had to search around

Difficult

I got lost?

QUESTION 4

What was the condition of the roading surface?
Please don't judge whether the road was sealed or gravel, just the condition of the surface.

Perfect condition

Slightly uneven

Some pot holes

Many judders & holes

Unimog country

QUESTION 5

Was there enough car parking space?

Ample space

Just enough

A tight squeeze

Searching for a park

What parking?

QUESTION 6

What was the condition of the car parking area?

Good clear surface

A little uneven or ice

Very uneven

Slippery

Very uneven & icy

QUESTION 7

How far did you have to walk from the car to the services, lifts or shelter?

A few metres

Over 15 metres but OK

I built up a sweat

A very long way

Where are the lifts?

 

ON ARRIVAL

QUESTION 8

How friendly and helpful was the first member of staff you encountered?

Very friendly

Moderately friendly

Indifferent

Unfriendly

Rude

 

INFORMATION

QUESTION 9

When you arrived in the base area,was there clearly visible signs explaining operating facilities, conditions, direction?

In your face billboard

Noticeable signage

I had to look for it

Hard to find

What direction?

 

TICKETS
If you own a season pass or did not purchase a ticket on the day please skip to the next section.

QUESTION 10

Was the ticket information easily visible while you were queuing to purchase tickets?

Visible and easy

Moderately Easy

I had to squint

Too small / too far away

What information?

QUESTION 11

Was the day ticket and package information easy to understand?

Easily understood

I figured it out

Too many packages

What's a package?

I don't speak Swahili

QUESTION 12

Was the queuing area for tickets well set out?

Roomy sheltered & flat

2 out of the 3

1 out of the 3

Exposed & steep

Baaaaaa
(Sheep Pen)


QUESTION 13

Were the ticket sellers polite, helpful and concerned about you well-being?

Very friendly

Moderately friendly

Indifferent

Unfriendly

Rude

 

SKI & SNOWBOARD RENTAL

If you have your own equipment or did not rent on the mountain please skip to the next section.


QUESTION 14

How well do you think the rental department was set out? (Was there adequate seating, space to try on gear, private area for fitting clothing etc.?)

Very well set out

OK

A tight squeeze

No privacy or seating

Baaaaaa
(Sheep Pen)


QUESTION 15

Did the staff give you individual attention when fitting your rental equipment? 

Very friendly

Moderately friendly

Indifferent

Unfriendly

Rude

 

LIFTS & TERRAIN

You may have skied on many lifts, please use one memorable example from your day, or a mix.


QUESTION 16

Did you think that the queuing area was well set out?

Very well set out

Some confusion

Pushing to the front

Jostling hoards

Baaaaaa
(Sheep Pen)


QUESTION 17

Did the staff supervise the queuing area of the lifts when necessary? 

Very structured
& fun


Some structure

Some interest by lifty

Uninterested

What supervision?

QUESTION 18

Did the staff member give instructions, or help you load on, and unload off the lift? 

VGood assistance

Some help

Indifferent

Unfriendly / No help

What lifty?

QUESTION 19

If you used a "drag lift" (such as magic carpet, rope tow, poma or t-bar), was the loading and unloading areas level, and was the track level? We want you to judge (generally) the conditions of three areas. The loading area, the track and the unloading area.

Very well kept

2 out of 3 great

1 out of 3 great

Hard to stay on track

Ugly

QUESTION 20

What was the on-piste grooming like?

Perfect Corduroy

Some Roughness

Pretty Average

Nasty

What grooming?

QUESTION 21

Did you notice any terrain signage. Was it clear? e.g. Slow, Merging Trails, Slow Riding Area, Danger signs on the trails.

In your face signs

Noticeable signage

1 or 2 signs

I didn't notice any

No signs

 

TOILETS

If you did not use the toilets on the mountain please skip to the next section.


QUESTION 22

Were the toilets well signposted / easy to find?

Easy as,
close to the lifts


Easy as,
a bit of a hike

Not immediately obvious

Found them eventually

Made yellow snow

QUESTION 23

Was the toilet area clean? 

Could eat off it

Some dirt from the day

Could do better

Not cleaned for days

Source of black plague

QUESTION 24

Were all of the toilets, urinals, taps and hand dryers functioning?  

100%

A leaky tap or two

Hand dryer on the fritz

Toilets or urinal backing up

More than one problem

 

FOOD

If you used the facilities but did not purchase food. please answer the first question only.
If you did not purchase food up the mountain
please skip to the next section.


QUESTION 25

How did you rate the eating premises?

QUESTION 26

Was the food well prepared, was the servery area clean? 

QUESTION 27

Were the menus easy to understand? 

QUESTION 28

How friendly and helpful was the staff member on the checkout?

QUESTION 29

Value for money? This is the only cost question because we feel that most people know the value of food.

 

SNOW SPORTS SCHOOL

If you did not take a lesson please skip to the next section.


QUESTION 30

How easy was it to understand the instructors intentions?

QUESTION 31

Did the size of your class affect you receiving personal attention? 

QUESTION 32

Fun factor - did you enjoy the lesson?

 

OVERALL SNOW EXPERIENCE

QUESTION 33

Did your day live up to your expectations?

 

Now click on.....

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